Support at Home Administration Support Officer (12 month part-time fixed-term)

BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

• Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it. 
• Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
• Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
• Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal! 

About the role

As the Support at Home Administration Support Officer, you will provide efficient and accurate administrative support to the Service Quality stream. You’ll play a key role in maintaining records, supporting claims and reconciliations, responding to enquiries, and ensuring smooth day-to-day operations for our home care services.

You’ll work closely with Care Partners, Finance, and the wider Support at Home team to ensure clients, families, and internal stakeholders receive timely, professional support.

This is a 12 month-term part-time (4 days per week) role working with an outstanding organisation, helping our clients and residents to live their best lives. It is located on the beautiful Redcliffe Peninsula, just metres away from the water.

Key responsibilities

• Respond promptly and professionally to client and team enquiries
• Maintain accurate and well-organised client and office records
• Manage correspondence, shared inboxes, and daily mail
• Support monthly claims, reconciliations, and data uploads
• Update client records in HealthCloud and manage admissions and discharges via PRODA
• Assist with statement downloads and distribution
• Provide general administrative support to the Support at Home team

About you

You’re a proactive and reliable administrator who enjoys working in a fast-paced, people-focused environment. You bring strong attention to detail, confidence with systems, and a genuine commitment to supporting quality outcomes.

You will have:

• Minimum 2 years’ experience in a similar administrative role
• Strong customer service and communication skills
• Intermediate Microsoft Office skills and confidence with IT systems
• Excellent organisation, time management, and attention to detail
• A professional approach with a high level of confidentiality and integrity

Desirable:

• Certificate III in Business Administration (or equivalent)
• Experience in aged care or community services

Position requirements

• Current satisfactory Police Check
• Right to work in Australia
• COVID-19 and influenza vaccinations encouraged

If you’re looking for a role where your administrative skills truly make an impact, we’d love to hear from you.

Please submit your application through our recruitment portal. Applications sent via external agencies or other channels cannot be accepted.

Only shortlisted candidates will be contacted. We greatly appreciate your interest in joining BallyCara and thank you for taking the time to apply.