Emergency Response Officer - Casual

BallyCara is an established charitable organisation that offers a wellness-focused lifestyle for our clients to facilitate independent living, health, and happiness.

At BallyCara, you will belong to a welcoming and inclusive community where your individual strengths and interests are embraced and are the key driver to everything that we create together. We will empower you with flexibility, autonomy and coaching to allow you to make a meaningful difference, whilst supporting you in your career and personal journey.

We inspire healthy and happy living through our SONA® (Happiness) values and enhance our employee's wellness through the following employee benefits:

• Emotional Wellness: Enhance your happiness. Enjoy a wellness day off each year to take on your birthday, for your family, or just for you because you are worth it. 
• Physical Wellness: Improve your health and wellbeing with a fitness allowance for remedial massage, outdoor wellness gear, yoga, pilates, swimming, or gym plus access to an online fitness portal LIFT Fitness!
• Professional Wellness: Enhance your career with two days of paid study leave combined with yearly study assistance!
• Financial Wellness: Access not-for-profit salary packaging up to $18,550, receive 17.5% annual leave loading, and up to $1,892 per annum in financial discounts from our TELUS Health EAP and wellbeing portal! 

About the Role

Join BallyCara’s Village Team as an Emergency Response Officer and make a genuine difference every day. You’ll be the first responder when residents need assistance, providing reassurance, care, and support to help them live safely and confidently at home. This role includes day, afternoon, and sleepover shifts to cover staff leave, including Christmas and other leave periods.

What You’ll Do

• Respond promptly to emergency call activations from residents
• Provide first aid and basic medical assistance as required
• Support residents in maintaining independence and safety
• Deliver compassionate, hands-on assistance
• Maintain accurate incident and handover documentation
• Work collaboratively with the Emergency Response Team
• Ensure emergency equipment is maintained and ready for use
• Promote safety, wellbeing, and person-centered care

What You’ll Need

• Flexibility to work on a casual basis, including day, afternoon, and sleepover shifts across a 7-day roster
• Certificate III in Health Services Assistance or Individual Support (essential)
• Experience or knowledge in emergency response, first aid, or similar settings
• Ability to remain calm and make quick, confident decisions under pressure
• Strong communication and teamwork skills
• Physical capability to meet the demands of the role
• Current First Aid & CPR, Police Check, and a valid Driver’s Licence

Apply Now!

Please submit your application through our recruitment portal. Applications sent via external agencies or other channels cannot be accepted.

Only shortlisted candidates will be contacted. We greatly appreciate your interest in joining BallyCara and thank you for taking the time to apply.