Business Analyst - Salesforce

At BallyCara, we believe in inspiring healthy and happy living for older Australians and the communities we serve. As a not-for-profit aged care provider with a strong reputation in Positive Ageing, we are committed to delivering services that focus on dignity, choice, and wellbeing across residential aged care, home care, retirement living, and wellness programs.

Why Join BallyCara?

When you join BallyCara, you’re not just taking on a role — you’re becoming part of a community where everyone matters. You will:

• Belong to a values-led organisation guided by our SONA® values: Everyone Matters, Creativity, and Integrity.
• Play a pivotal role in BallyCara’s digital transformation, shaping how technology enhances Positive Ageing.
• Enjoy professional development opportunities, a collaborative team culture, and a chance to make a meaningful impact.

Employee Benefits

We live our SONA® (Happiness) values and support your wellbeing through:

• Emotional Wellness: Enjoy a paid wellness day each year — your birthday, family time, or simply for yourself.
• Physical Wellness: Access a fitness allowance for yoga, pilates, gym, massage, or outdoor activities, plus LIFT Fitness online programs.
• Professional Wellness: Receive two days of paid study leave annually, plus financial study assistance.
• Financial Wellness: Take advantage of not-for-profit salary packaging up to $18,550, 17.5% annual leave loading, and staff discounts through our TELUS Health wellbeing portal.

We are seeking an experienced Business Analyst – Salesforce to join our Data & Systems Team. This role is central to BallyCara’s digital transformation, ensuring Salesforce and integrated systems are optimised to deliver real value to our clients, residents, and staff.

About the Role

In this role, you will:

• Act as BallyCara’s Salesforce subject matter expert, supporting and empowering staff in their daily use of the platform.
• Gather, analyse, and translate business requirements into effective solutions that enhance client services, operational efficiency, and compliance.
• Configure and customise Salesforce to meet business needs, ensuring solutions are scalable and sustainable.
• Collaborate with vendors, stakeholders, and internal teams to deliver system improvements and integrations.
• Support projects, change management, and training initiatives that strengthen BallyCara’s service delivery.
• Following your probation period at our Scarborough site, you may be eligible for one WFH day per week.

What We’re Looking For

• Ideally minimum 1 year of experience as a Business Analyst, with a strong focus on Salesforce (Sales Cloud, Service Cloud, Health Cloud, or Nonprofit Cloud desirable).
• Strong stakeholder engagement and communication skills, with the ability to translate technical detail into plain language.
• Experience configuring and supporting Salesforce, including integrations with other platforms.
• Analytical mindset with strong problem-solving and documentation skills.
• Collaborative, adaptable, and values-driven, with a passion for innovation in aged care.
• Salesforce certifications and experience in aged care, health, or not-for-profit sectors will be highly regarded.

Apply now and help us inspire healthy and happy living at BallyCara.

Please note:

Please submit your application via our recruitment portal. Applications submitted through external agencies or alternative channels will not be accepted.

Only shortlisted candidates will be contacted. We sincerely appreciate your interest in working with BallyCara and thank you for taking the time to apply.