Apprentice Outpatient Services Administrator - Scarborough

Please note that contact with applicants will usually be by email, and so please check all of your mail folders regularly (unfortunately some providers filter our messages into junk mail folders).

Our Values

•  We are KIND
•  We are OPEN
•  We pursue EXCELLENCE

We are looking for applications from people who share our values to help make us a valued and trusted partner within our care system, that delivers safe effective care to our local population.

People for Patients. Our People, our Patients, our Priority

Job overview

This post is offered initially for a 18 months fixed term period and you will be paid Band 2 whilst you undertake Customer Service Apprenticeship Level 2. On successful completion of your apprenticeship you will be promoted to Band 3 Outpatient Services Administrator position.

Outpatient Appointment Services provide an essential administrative and telephony support service to a range of Outpatient clinics across the Trust which includes booking new patients and follow up appointments in accordance with the Referral to Treatment Policy. 

To apply for this exciting opportunity, you will need to meet the following criteria:

• Aged 16-18:  If you do not hold English and Maths at GCSE grade A-G / 1-9, Functional Skills Level 1, or an ENIC UK–recognised equivalent (proof of achievement will be required), you will be required to undertake these as part of the funding rules.

Aged 19 or over:  English and maths is not required.

• Be 16 years old or older and not in full time education.
• Provide proof of UK residency. 

**Please review the attached ‘Guidance for Applicants’ document to ensure you meet the eligibility criteria to undertake an apprenticeship.**

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• Create accurate database entry and case notes for patients not currently registered on the Trust’s core patient database
• To administer and process referrals via the electronic booking system eRS  in accordance with the Referral to Treatment Policy
• To manage patients through Outpatient administrative processes and pathways in accordance with Standard Operating Procedures
•  To process all new patient appointments within agreed timescales and in accordance with consultants’ requests and Speciality booking rules
• To make follow-up appointments in accordance to booking rules, at the request of both internal and external customers
• To monitor, maintain and update electronic worklists and ensure that items are actioned in a timely manner, taking remedial action where necessary
• To receive and accurately process any clinic amendments or cancellations ensuring that the patient is supported by the Referral to Treatment guidelines and booking rules
• Duties also involve covering the Outpatient reception desk and Call Centre using effective and efficient customer service skills to ensure our patients experience a consistent welcoming approach from our staff and will also include dealing with patients ringing into the Department to book, change or cancel Outpatient appointments. 

Working for our organisation

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

For more information on the Apprenticeship and overview of modules, please see document 'Customer Service Practitioner Apprenticeship Overview' attached.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.