Dispatcher and Customer Service Representativ

Welcome to Cascades!

At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first: 

• Flex and connected mode (telecommuting, flexible schedule) 
• Profit sharing plan (twice a year)
• Telemedicine, group insurance and pension plan with company contributions 
• Employee assistance program (because we care about the physical and mental health of our people) 
• Base salary range for Dispatcher and Customer Service Representative is between $43,765 and $54,706 annually, and it’s based on experience
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At our facility in Etobicoke you can develop your full potential, sustainably, by applying your expertise within the Recovery+ team as the Dispatcher and Customer Service Representative:

•  Coordinate Shipments and Dispatching: Efficiently manage incoming shipments across local, regions such as Southwest Ontario, and potentially other plants across Canada. Optimize the truck fleet’s usage by maintaining the ideal shipment-to-truck ratio and ensuring adherence to delivery and pickup schedules.
•   Customer & Supplier Service: Handle customer and supplier requests quickly and accurately. Enter and follow up on orders in real-time, resolve issues or escalate when necessary, and ensure clear communication regarding delivery timelines, changes, and order statuses.
•   Documentation & System Accuracy: Maintain and update customer/supplier files in the system, validate order and supply statuses, and create delivery documentation aligned with capacity and logistical constraints. Use computer tools to ensure data consistency and traceability.
•  Relationship Management: Build and sustain professional relationships with customers, suppliers, and internal stakeholders. Keep clients informed about inventory, delivery timelines, and any changes to their orders to ensure satisfaction and transparency.

Bring out the best in yourself! 

Every day, our colleagues choose to respect their true nature by contributing with passion to our mission. 

  
You too, put forward your strengths: 

• DEC (college diploma) in administration, operations management, or equivalent experience, with 3 to 5 years of relevant experience in a manufacturing environment. 
• Strong proficiency with Microsoft Office and SAP, as well as other digital tools; ability to manage multiple systems simultaneously.  
•  Demonstrated ability to work independently, prioritize tasks, solve problems efficiently, and thrive in a fast-paced, multitasking environment.
•  Adaptable, collaborative, and rigorous, with the agility to respond to changing needs and the curiosity to understand operational contexts and customer business models

We look forward to meeting you! 
 

About Cascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner. 

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.