Head of Operations

Job Description

Head of Operations

Salary: £40,000 - £45,000 + Bonus (OTE £49,500 - £54,000)
Location: Scarborough, hybrid 1-2 days a week from home after probation
Permanent | Full Time

Are you an operational leader who thrives on improving processes, driving efficiency and making businesses run better?

Castle Employment Group is looking for a Head of Operations to join our Senior Leadership Team and play a key role in shaping how we work, scale and grow. This is an opportunity to take ownership of operational excellence across the business, leading improvements in systems, automation, supplier management and business performance.

Reporting directly to the Managing Director, you will be instrumental in creating smarter ways of working, reducing operational friction and helping the business maximise productivity and profitability.

Why Join Castle Employment Group?

We are a people-focused business with ambitious growth plans and a commitment to continuous improvement. You'll have the opportunity to influence business-wide decisions, lead meaningful change and work alongside a collaborative leadership team that values innovation and accountability.

The Role

As Head of Operations, you will lead business improvement initiatives across systems, technology, suppliers and internal processes. You will identify opportunities to improve efficiency, reduce manual administration and strengthen operational control while supporting the wider leadership team with business performance and strategic priorities.

This is a hands-on leadership role that combines operational delivery with strategic oversight.

Key Responsibilities

Operational Efficiency, Systems and Automation

• Lead continuous improvement across operational systems including CRM, Microsoft 365 and business support platforms
• Review and optimise workflows to improve productivity and reduce duplication
• Drive automation and AI initiatives using existing technologies
• Develop and maintain standard operating procedures and best practice guidance
• Improve system adoption and operational consistency across the business

Supplier and Commercial Management

• Manage relationships with software, telecoms and operational suppliers
• Oversee software licensing, renewals and contract management
• Negotiate supplier agreements and monitor service delivery
• Identify opportunities to reduce costs and improve value
• Support operational budget planning and commercial decision-making

Process Improvement and Operational Standards

• Implement scalable processes and operational frameworks
• Improve data quality, compliance and CRM usage
• Support onboarding and training on systems and operational tools
• Work with managers to improve consistency and performance across teams

Leadership and Business Performance

• Act as a key member of the Senior Leadership Team
• Support the Managing Director with strategic priorities and business projects
• Coordinate reporting, meetings and action plans
• Analyse operational and commercial performance data
• Identify opportunities to improve productivity, efficiency and profitability

About You

We are looking for an operationally focused leader with experience of driving business improvement, managing systems and delivering practical change.

To succeed in this role, you will demonstrate:

• Experience improving operational processes and business performance
• Working in a service B2B environment
• Strong understanding of AI, CRM, Automation, systems, technology and workflow optimisation
• Confidence managing supplier relationships and commercial agreements
• Ability to analyse data and identify improvement opportunities
• Excellent stakeholder management and communication skills
• A proactive, solutions-focused approach with strong attention to detail
• The ability to balance strategic thinking with hands-on delivery

Apply Today

If you're looking for an opportunity to shape the future of a growing business, influence strategic decisions and deliver meaningful operational improvements, we'd love to hear from you.

Apply now to discuss this Head of Operations opportunity in confidence.